Every tool your support
team needs. None of the fluff.

A unified workspace for every conversation, no matter where it came from.

• Unified inbox across email, chat, and portal submissions
• Ticket assignment, tags, priority levels, and internal notes
• Full-text search across all tickets
• Bulk actions: close, reassign, or tag multiple tickets at once
• File attachments on tickets and replies (Cloudflare R2 backed)
• CSAT surveys sent automatically after resolution

Promise it. Hit it. See when you don't.

• Define response and resolution targets per workspace
• Visual SLA breach warnings on the ticket list
• SLA pausing during business hours gaps
• Escalation triggers via automation rules

Write once. Self-serve customers, train the AI, and sync to Confluence.

• Create and publish help articles with a rich editor
• Public-facing help portal at your subdomain
• Full-text search for customers
• AI bot uses KB articles to answer customer questions
• One-click sync to Confluence (Atlassian plans)

One script tag. Real-time chat. Full ticket continuity.

• Embeddable widget — one <script> tag, works on any site
• Real-time agent chat UI with typing indicators
• Escalate any chat session to a full ticket
• AI bot handles greetings and common questions; escalates when unsure
• Per-workspace routing rules

A 24/7 first-line agent for your customers, and a co-pilot for your team.

• 24/7 AI bot powered by GPT-4o-mini
• Agent assist: suggested replies on every ticket, grounded in your KB
• AI usage dashboard: token counts, cost estimates, per-purpose breakdown
• Configurable bot system prompt, greeting message, and escalation behavior

A trigger-condition-action engine that handles the boring 80%.

• Triggers: ticket created, status changed, reply received, time elapsed
• Conditions: any ticket field — tags, assignee, workspace, contact, content keywords
• Actions: assign, tag, change status, send notification, close, trigger webhook
• Visual rule builder. No code required.

A branded self-service experience on your domain.

• Branded portal at help.{your-domain} or your custom domain
• Customers submit tickets without an account (email-based access)
• Optional Auth0 SSO with Google, GitHub, and other social providers
• Customers view, reply to, and track all of their tickets

Native email-in, email-out — no manual copying ever.

• Inbound: pipe your support email straight into SupportCore
• Outbound: replies delivered from your configured address
• Full email threading — replies land back on the right ticket
• HTML email templates, custom signatures, and canned responses

Plug into your engineering, sales, and ops stack.

• Jira: create issues from tickets, bidirectional status sync, Confluence KB sync
• Slack: new ticket notifications, reply alerts, escalation pings
• HubSpot, Shopify, GitHub, Zapier
• REST API + outbound webhooks (HMAC-SHA256 signed)

Production-grade controls on every plan.

• 2FA (TOTP) for all agents
• IP allowlist (restrict access to specific networks)
• Audit log of all admin actions
• Custom domain with SSL (Cloudflare-managed)
• Role-based access: Owner, Admin, Agent, Limited Agent
• Workspace-scoped agent permissions

Make it look like you, not us.

• Custom subdomain ({org}.supportcore.io) on all plans
• Custom domain (e.g. support.yourcompany.com) on Starter+
• Logo, brand color, and email from-name per workspace
• Remove "Powered by SupportCore" badge on Pro+
• Custom CSS on workspace portal (Pro+)
• Localization and multi-language support