Slack integration

Support ops where your team already is.

Route new tickets, SLA breaches, and urgent escalations to the right Slack channel. Claim them, reply, and close them — all without opening a tab.

Connect Slack free Read the docs

Available on all plans including Free · Works with any Slack workspace

What it does

Support alerts that actually get actioned.

Every alert is a workable object. Claim it, reply from Slack, close it — the ticket stays in sync.

Channel routing per event

New tickets → #support-triage. SLA breaches → #support-urgent. Escalations → #eng-oncall. Configure per event type, per tag, per priority.

Claim & assign from Slack

The "Claim" button on any ticket alert assigns the ticket to you in SupportCore. No context switch.

Reply to customers from a thread

Reply in the Slack thread with the `/sc reply` slash command. Your message is sent to the customer and logged on the ticket.

Slash commands

/sc search, /sc assign, /sc close, /sc snooze — search and take action on tickets without leaving Slack.

DM alerts for assignees

When a ticket is assigned to a specific agent, they get a DM from the SupportCore app with the ticket preview and actions.

Mentions sync both ways

@mentioning a teammate in a ticket internal note notifies them in Slack. Replies in the Slack thread post back as internal notes.

Setup

Live in under 2 minutes.

  1. 1

    Open Settings → Integrations

    Click "Connect" on the Slack card.

  2. 2

    Add SupportCore to your Slack workspace

    Standard OAuth. Grant permission to post messages and respond to slash commands.

  3. 3

    Route events to channels

    Pick which channels receive which events. You can use different channels for triage, breaches, and escalations.

  4. 4

    Invite teammates

    Anyone in the Slack workspace can use the slash commands, but only SupportCore agents can claim tickets.

Use cases

Where teams use it.

🔥

SLA war-room

A dedicated #support-urgent channel gets every SLA-at-risk ticket. Claim, reply, close — all visible to the team.

🌙

After-hours on-call

Route only P1 tickets after-hours to an on-call channel. Everyone else sleeps.

👥

Customer-dedicated rooms

Enterprise customers get their own internal channel. All their tickets route there, so their CSM sees everything live.

Your team already lives in Slack.

Meet your tickets where they already are. Free on every plan.

Connect Slack free See all integrations